Enhancing Decision Making

What are the four stages of the decision-making process as described by Simon (1960)?

According to Table 12.1, what is the estimated annual value to a small manufacturing firm from improving the decision to 'Predict call center daily demand'?

Which type of decision is repetitive, routine, and involves a definite procedure for handling so that it does not have to be treated each time as if it were new?

At which level of an organization are unstructured decisions most prevalent?

What term is used by vendors to describe the infrastructure for warehousing, integrating, reporting, and analyzing data that comes from the business environment?

In the 'Flash Crash' of May 6, 2010, the Dow Jones Industrial Average fell over how many points in a matter of minutes?

Which of the following is NOT one of the three main reasons why information systems do not always produce positive results in decision making?

According to the Interactive Session on the Cincinnati Zoo, the zoo was able to cut how much from its annual marketing budget by using more targeted marketing?

Which element of the Business Intelligence environment includes tools for warehousing, integrating, reporting, and analyzing data?

What is the primary purpose of a balanced scorecard?

What is the term for a BI analytic functionality that allows users to move from a high-level summary to a more detailed view of data?

What type of system is a GDSS?

What percentage of the audience for BI consists of casual users who rely largely on production reports?

Which of the following BI vendors had the largest market share according to Table 12.4?

What is the primary function of predictive analytics?

Which company used predictive analytics to identify customers likely to make catalog purchases, thereby improving the response rate for mailings?

What is the primary characteristic of an unstructured decision?

In Mintzberg's classification of managerial roles, which category includes the roles of entrepreneur, disturbance handler, and resource allocator?

The 'choice' stage in Simon's decision-making process involves which activity?

A software error in an iPad app caused which company to double-charge customers for payments between July and December 2011?

What is the core idea behind 'one-stop shopping' as a management strategy for developing BI capabilities?

What type of BI delivery platform is most suitable for 'super users' and keen business analysts who want to create their own reports and models?

In the Colgate-Palmolive case study, how many users did the company anticipate would interact with its SAP systems daily in the future?

Which information quality dimension is concerned with whether data values fall within defined ranges?

Sensitivity analysis, a feature of some DSS, is used for what purpose?

In the Cincinnati Zoo case study, implementing a new business intelligence solution led to what specific percentage increase in food sales in the first six months?

Which of the following is an example of an unstructured decision for senior management?

Hunch.com's 'taste graph' technology, used by eBay, includes predictions on about how many people?

What are Key Performance Indicators (KPIs)?

Which of the following is NOT one of the four dimensions of the balanced scorecard framework?

What is the primary characteristic of the behavioral model of management?

Geographic Information Systems (GIS) are a special category of tools for visualizing what?

What is a major reason why decision-making can be of poor quality even when accurate information is available?

In the 'Moneyball' opening case, what set of metrics did Billy Beane focus on that differed from conventional baseball wisdom?

What is the global business intelligence and analytics market expected to reach by 2016?

Which of the six BI and analytics functionalities are visual tools for presenting performance data defined by users?

What does Business Performance Management (BPM) attempt to do?

What is a pivot table?

What did FedEx's predictive analytics system achieve in terms of accuracy rate?

In the context of information quality, what does 'accessibility' refer to?

Which managerial role involves acting as a figurehead, leader, and liaison?

High-velocity automated decision making eliminates which group from the decision chain?

What kind of BI reports would a middle manager most likely use to find out why sales in a specific territory fell below a target?

In the Cincinnati Zoo case, what tool did the zoo use to obtain weather forecast data for its business intelligence system?

What is the primary risk of the 'best-of-breed' strategy for developing BI capabilities?

Why do behavioral models of management suggest that information systems may not always be effective?

In the context of the BI environment, what is the role of the user interface?

What was the average total per-incident cost for a data breach in 2011, according to the Ponemon Institute study cited in Chapter 8?

What is the primary function of a Group Decision-Support System (GDSS)?

What was the outcome of the Cincinnati Zoo's detailed data analysis regarding soft-serve ice cream sales?